Reference & FAQ
5 min read
FAQ & Troubleshooting
Solutions for common issues including YouTube embed playback restrictions, browser cookie blocks, and streak tracking questions.
Why is a YouTube video showing 'Playback on other websites has been disabled'?#
Some YouTube creators or copyright holders disable third-party embedding on specific commercial music tracks or restricted videos.
- Solution: If an individual video cannot be embedded, click the "Watch on YouTube" external link icon next to the video title. You can still take timestamped notes in Mudawim while viewing the video in a side window!
Can I watch videos completely offline?#
Mudawim's interface, course management, note-taking engine, and streak tracking work 100% offline. However, video streaming itself relies on YouTube's CDN servers, so video playback requires internet connectivity.
Why is my Current Streak showing 0 days?#
If you missed one or more study days and the missed gap exceeded your 10% Rule Fix Allowance (or if you have not yet repaired a paused gap):
- Mudawim accurately displays `0 days` for Current Streak to avoid misleading you into thinking an expired streak is still active.
- Check the Streak Alert Banner on the Streak page or the Streak Repair Station on the Rewards page to see if your gap is repairable with coins!
How do I move my progress to a new computer?#
- On your old computer: Go to Settings > Data Management and click Export Complete Backup (.json).
- Transfer the
.jsonfile (via USB, email, or cloud drive) to your new computer. - On your new computer: Open Mudawim, go to Settings > Data Management, and click Import Backup File.
- All your workspaces, playlists, notes, streak history, and coins are restored instantly!